Thank you for visiting and shopping at A313.es. The following are the terms and conditions that constitute our Shipping Policy ( ASA Distribution Inc. – 25501 Northern blvd. Little Neck, NY 11362 USA . USA . ) .
Domestic policy and shipping
Shipment processing time
All orders are processed within 2-3 working days. However, depending on stock, some exceptions may occur. Orders are not shipped on weekends. If we are experiencing a large volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you by email or phone.
Shipping rates and delivery estimates
All domestic orders are free of charge until express delivery is requested. Estimated delivery time for domestic orders is 3 to 5 working days. Occasional delivery delays may occur. If there is a significant delay in the delivery of your order, we will contact you by email or telephone.
International and shipping policy
Shipment processing time
All orders are processed within 2-3 working days. However, depending on stock, some exceptions may occur. Orders are not shipped on weekends. If we are experiencing a large volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you by email or phone.
Shipping rates and delivery estimates
International shipping rates vary by country and product weight. Most orders are shipped in 1 to 7 days and, due to international and customs delays, may take up to 14 days.
A313.es is not responsible for incorrectly entered delivery addresses. In such cases, A313.es is entitled to retain the shipping costs, if the refund is processed.
Shipping confirmation and order tracking
You will receive a shipping confirmation email once your order has been shipped with your tracking number(s).
Customs duties, tariffs and taxes
A313.es is not responsible for customs and taxes applied to your order. All fees imposed during or after shipment are the responsibility of the customer (duties, taxes, etc.).
Damages
A313.es, owned by Asa Distribution Inc. is not responsible for products damaged or lost in shipment. If you received your order damaged, please contact the shipping carrier to file a claim.
Save all packing materials and damaged products before filing a claim.
Return policy
Our return and refund policy
Our Return and Refund Policy provides detailed information on the options and procedures for returning your order.
We want to make sure you are as satisfied with your products as we are. If you are not 100% satisfied with your purchase, you may return it for a full refund within 30 days. For products purchased from an authorized dealer, their return policies apply; please contact them directly for more information.
Please save all packaging materials and damaged products before filing a claim.
Shipping policy
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
A313.es Return Policy
You may return items purchased from A313.es up to 30 days after the date of purchase for a full refund. Refunds will be returned to the original form of payment only. A313.es, owned by Asa Distribution Inc. does not offer shop credit or gift cards. A313.es, owned by Asa Distribution Inc. does not accept returns of items purchased outside of A313.es. For exchanges, return your item(s) for a full refund and replace an order with the correct item. Exchanges for items purchased outside of A313.es will not be accepted. All merchandise must be unused / unopened and returned in the original packaging. For all returns, you will be responsible for return shipping. All original and return shipping costs are non-refundable unless the merchandise is shipped incorrectly. You may use a shipper of your choice to return your items.
We recommend that you retain your return tracking number for your records. We accept returns on a case-by-case basis and our customers are responsible for return shipping charges.
All merchandise must be unused/unopened and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise is shipped incorrectly. No refunds will be issued for merchandise returned 60 days after the original purchase date.
Complete the return form to approve your return request. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from A313.es by phone or website. Please contact us at info@a313.es for all queries relating to returns.